4th Culture Heuristics

Findings by status

Open findings

166 findings are open.

The open ones are 95 medium, 57 low and 14 best practice.

Open means the fault was there on the latest run of its analysis, whether that run first found it or checked it again.

These findings, with the newest status date first
FindingCompanySectorStatusLevelHeuristicWCAGFoundLast checkedStatus since
An Apple One link on Store and a French card button have no namesAppleTechnology
Open
MediumAccessibility2.4.4, 4.1.2
Buy iPhone 18 Pro dims later steps to 1.59:1 while Tab still reaches themAppleTechnology
Open
MediumAccessibility1.4.3
Shop pages stay 1024 px wide on an 820 px screenAppleTechnology
Open
MediumMobile and touch
The model selects on Compare iPhone models have no namesAppleTechnology
Open
MediumAccessibility1.1.1, 1.3.1, 4.1.2
Footer legal links on the French pages are 16 px tall and touchingAppleTechnology
Open
MediumMobile and touch2.5.8
The Apple Account sign-in page turns off pinch zoomAppleTechnology
Open
MediumAccessibility1.4.1, 1.4.4
The mobile app page asks a phone to scan its own QR codeChaseBanks and insurers
Open
Best practiceMobile and touch
The Checking accounts page turns off pinch zoomChaseBanks and insurers
Open
MediumAccessibility1.4.4
The 'Account details' links on Checking accounts are 19 px tall on a phoneChaseBanks and insurers
Open
MediumAccessibility2.5.8
The Chase Auto FAQ's tabs and answers report the wrong stateChaseBanks and insurers
Open
MediumAccessibility4.1.2
The home and sign-in pages scroll sideways at 320 pxChaseBanks and insurers
Open
MediumAccessibility1.4.10
The Spanish home page at /es/index prints raw JSONChaseBanks and insurers
Open
LowContent and tone2.5.3
On phones, the home search box has no link to its suggestion listGoogleTechnology
Open
MediumAccessibility4.1.2
On tablets, a help article’s ‘Was this helpful?’ panel runs 63 px past the screenGoogleTechnology
Open
LowMobile and touch
The Workspace status dashboard has no viewport tag, so phones scale it to 39%GoogleTechnology
Open
MediumMobile and touch1.4.10
On phones and tablets, the product list hides 108 of 120 entries from screen readersGoogleTechnology
Open
MediumAccessibility4.1.2
Gmail’s blue ‘Expand all’ and footer ‘For work’ miss 4.5:1 on greyGoogleTechnology
Open
MediumAccessibility1.4.3
On phones, Maps opens behind an app prompt whose main button reads ‘Continue’GoogleTechnology
Open
LowUser control and freedom
Google Finance’s ‘Ask anything’ box points at an element called ‘undefined’GoogleTechnology
Open
MediumAccessibility4.1.2
Google Translate’s input tools button has no nameGoogleTechnology
Open
MediumAccessibility4.1.2
Google News nests its 12 section tabs inside 12 more tabsGoogleTechnology
Open
MediumAccessibility1.3.1, 4.1.2
The French Chrome page’s language selector has an empty nameGoogleTechnology
Open
MediumAccessibility4.1.2
The Maps search box on a place page has no nameGoogleTechnology
Open
LowAccessibility4.1.2
The language button and 'View in 3D' have names that leave out their visible wordsIKEA CanadaRetail
Open
MediumAccessibility2.5.3
The cookie notice takes 452 px of the 844 px phone screen and covers the open menuIKEA CanadaRetail
Open
LowUser control and freedom
4 planner links on the Sofas page are named 'Opens in a new tab or window'IKEA CanadaRetail
Open
MediumAccessibility2.4.4, 2.5.3
The product page's '365 days for a full refund' leaves the 90-day limit to a panelIKEA CanadaRetail
Open
LowMatch with the real world
The Home Design page is 368 px wide at 320 px and has no H1IKEA CanadaRetail
Open
LowAccessibility1.3.1, 1.4.10, 4.1.2
Contact Us shows no phone number or email, and its contact options start 3,000 px downIKEA CanadaRetail
Open
LowHelp and documentation
The support page's phone button drops the number from its name while the line is closedIKEA CanadaRetail
Open
LowAccessibility2.5.3
15 city links on Exchanges & Returns open waitwhile.com in a new tab with no cueIKEA CanadaRetail
Open
Best practiceUser control and freedom
The Accessibility page covers customer service and says nothing about the websiteIKEA CanadaRetail
Open
Best practiceHelp and documentation
Controls on 26 of 36 pages omit visible words, 'Shop now' and 'Buy' the purchase onesMicrosoftTechnology
Open
MediumAccessibility2.5.3
The home page scrolls 32 px sideways at 1440 pxMicrosoftTechnology
Open
LowMobile and touch
Canadian pages send Support and Accessibility to other countries' sitesMicrosoftTechnology
Open
Best practiceRecognition rather than recall
Main buttons on Microsoft 365 open a new tab with no cueMicrosoftTechnology
Open
Best practiceUser control and freedom
A sign-up dialog opens on load, and at 390 px the cookie banner covers its Close buttonMicrosoftTechnology
Open
MediumUser control and freedom2.4.3, 2.4.11
An empty link on Surface Laptop Ultra takes keyboard focus and has no nameMicrosoftTechnology
Open
MediumAccessibility2.4.4, 4.1.2
Colour swatches on Surface accessories measure 12 × 12 px on tablets and phonesMicrosoftTechnology
Open
MediumAccessibility2.5.8
The Surface help page's 'Contact support' link is named 'View all topics'MicrosoftTechnology
Open
MediumAccessibility2.5.3, 4.1.2
A footnote link on Surface help has no mark that it's a linkMicrosoftTechnology
Open
LowAccessibility1.4.1
Original prices on the Microsoft Store deals page measure 3.11:1MicrosoftTechnology
Open
LowAccessibility1.4.3
The Store Assistant invitation covers the product on a phoneMicrosoftTechnology
Open
LowTrust and credibility
Hidden Game Pass plan cards keep a focusable link at 820 and 390 pxMicrosoftTechnology
Open
MediumAccessibility4.1.2
The Project Perception image doesn't load at 820 px on Microsoft SecurityMicrosoftTechnology
Open
LowRecognition rather than recall
The language and search controls in the header have names that differ from their labelsRBC Royal BankBanks and insurers
Open
MediumAccessibility2.5.3
The main menu changes between the home page and Bank AccountsRBC Royal BankBanks and insurers
Open
LowConsistency and standards
The RBC home page names 3 article cards 'object Object'RBC Royal BankBanks and insurers
Open
MediumAccessibility2.4.4, 2.5.3, 4.1.2
The phone cookie notice takes 362 of 844 px, and its × is labelled as accepting cookiesRBC Royal BankBanks and insurers
Open
LowMobile and touch
A footnote number in the home hero opens a new tab with no warningRBC Royal BankBanks and insurers
Open
Best practiceConsistency and standards
The scrolling panel on the chequing page can't be reached by keyboardRBC Royal BankBanks and insurers
Open
MediumAccessibility2.1.1
The 'Interest Rates' link on the eSavings page is marked by colour aloneRBC Royal BankBanks and insurers
Open
MediumAccessibility1.4.1
Footnote links on Compare Chequing Accounts are 4.3 px wide and named 'legal bug'RBC Royal BankBanks and insurers
Open
MediumAccessibility2.4.4, 2.5.8
Award badges and product images on the Credit Cards and chequing pages have no alt textRBC Royal BankBanks and insurers
Open
MediumAccessibility1.1.1
Accordion buttons on the Avion card and fees pages have footnote links inside themRBC Royal BankBanks and insurers
Open
MediumAccessibility4.1.2
Avion card footnotes and the Investments hero line fail contrastRBC Royal BankBanks and insurers
Open
MediumAccessibility1.4.3
The 3 'Add a New Credit Card to Compare' buttons on Compare Credit Cards have no nameRBC Royal BankBanks and insurers
Open
MediumAccessibility2.4.4, 4.1.2
The Loans carousel's previous and next buttons have no name on a phoneRBC Royal BankBanks and insurers
Open
MediumAccessibility4.1.2
The Insurance page's 'Discover and Learn' block lists articles for medical residentsRBC Royal BankBanks and insurers
Open
LowContent and tone
Book an Appointment still cites physical distancing and capacity guidelinesRBC Royal BankBanks and insurers
Open
LowContent and tone
The phone sign-in has an unnamed checkbox and a help button called 'The svg icon help'RBC Royal BankBanks and insurers
Open
MediumAccessibility1.3.1, 4.1.2
Switching to French on search results drops the searchRBC Royal BankBanks and insurers
Open
LowConsistency and standards
The French savings page is 57 px too wide at tablet width, and its last menu item is cutRBC Royal BankBanks and insurers
Open
LowConsistency and standards
The My Money Matters search field is inside an element marked as an imageRBC Royal BankBanks and insurers
Open
LowAccessibility4.1.2
The alt text on 28 images across 7 pages reads 'alt=NULL'RogersTelecom and health
Open
MediumAccessibility1.1.1
The × on the offer banner has no nameRogersTelecom and health
Open
MediumAccessibility4.1.2
The header's 'Français' link is a switch with no state, and 'ON' is named 'Province'RogersTelecom and health
Open
MediumAccessibility2.5.3, 4.1.2
The h1 is missing on 13 of the 53 pages, including the iPhone 18 Pro pageRogersTelecom and health
Open
MediumAccessibility1.3.1
The home page's Google Play link is named 'Rogers test'RogersTelecom and health
Open
LowConsistency and standards
The 'How many lines do you need?' field on Mobile plans has no nameRogersTelecom and health
Open
MediumAccessibility4.1.2
Mobile plans shows the with-internet price before anyone has said they have internetRogersTelecom and health
Open
LowContent and tone
The iPhone 18 Pro colour choices have no names, in a group called 'Radio Group Label'RogersTelecom and health
Open
MediumAccessibility4.1.2
The $33.72 a month assumes the phone goes back, and the first screen doesn't say soRogersTelecom and health
Open
LowContent and tone
Search results have unnamed page arrows and an unnamed results-per-page selectRogersTelecom and health
Open
MediumAccessibility4.1.2
On a phone the Administrative charges table runs 73 px past its boxRogersTelecom and health
Open
LowMobile and touch2.1.1
Map tools on the store, outage and coverage pages have unnamed partsRogersTelecom and health
Open
LowAccessibility4.1.2
The Accessibility page's 'View details' links are named without those wordsRogersTelecom and health
Open
LowAccessibility2.5.3
'Remember username' is ticked on load on the MyRogers (Shaw) sign-inRogersTelecom and health
Open
Best practiceConsistency and standards
The Rogers Business logo link has no name, and the phone thumbnails have none eitherRogersTelecom and health
Open
MediumAccessibility1.1.1, 2.4.4, 4.1.2
The Business phone page and TV channel listings stop people zooming inRogersTelecom and health
Open
MediumAccessibility1.4.4
The site map lists 2 pages that send visitors somewhere elseRogersTelecom and health
Open
LowConsistency and standards
The French Galaxy S26 page has English headings and pale blue ones at 2.57:1RogersTelecom and health
Open
MediumAccessibility1.4.3, 3.1.2
The GIC rate table lists a 20% return over 3 years beside annual ratesTDBanks and insurers
Open
MediumTrust and credibility
The 6 credit card filters are marked up as 6 empty listsTDBanks and insurers
Open
MediumAccessibility1.3.1
Each of the 5 task links on the Mortgages page takes 6 Tab stopsTDBanks and insurers
Open
MediumAccessibility2.4.7, 4.1.2
The mortgage calculator lists 2 different '5 year closed' rates with no labelTDBanks and insurers
Open
LowRecognition rather than recall
The search box on the results page shows the query at 3.9:1TDBanks and insurers
Open
MediumAccessibility1.4.3, 2.5.8
The Contact Us page shows no phone number until a topic is pickedTDBanks and insurers
Open
LowHelp and documentation4.1.2
The privacy preferences open with Performance and Targeting switched onTDBanks and insurers
Open
LowUser control and freedom
On a phone the privacy notice covers half the screen and the open menuTDBanks and insurers
Open
LowMobile and touch
Footer links open a new tab with no icon and nothing in their namesTDBanks and insurers
Open
Best practiceUser control and freedom
A 'Get started' button on the chequing page is named for a Starbucks offerTDBanks and insurers
Open
MediumAccessibility1.1.1, 2.5.3
Closed FAQ answers on the GIC rates page still take keyboard focusTDBanks and insurers
Open
MediumAccessibility4.1.2
Footnote links '2' and '3' in the mortgage rate table are 10 px tallTDBanks and insurers
Open
MediumAccessibility2.5.8
Footnote links are named by a digit and open a dialog named 'Modal content'TDBanks and insurers
Open
LowRecognition rather than recall
The branch locator opens on a "could not find" message before any searchTDBanks and insurers
Open
LowRecovering from errors
The EasyWeb sign-in page turns off pinch zoomTDBanks and insurers
Open
MediumAccessibility1.4.4
The Login Help links on the sign-in page measure 4.27:1TDBanks and insurers
Open
MediumAccessibility1.4.3
On a phone the sign-in page's menu buttons say 'collapsed' while their menus are openTDBanks and insurers
Open
MediumAccessibility4.1.2
Escape doesn't close the side menu on the card and checking pagesChaseBanks and insurers
Open
LowUser control and freedom
The sign-in box's Show password button is 21 px tallChaseBanks and insurers
Open
MediumAccessibility2.5.8
Hidden carousel slides on product pages still hold focusable linksChaseBanks and insurers
Open
MediumAccessibility4.1.2
The fee schedule PDF opens a new tab with no warning, though Apply Now gives oneChaseBanks and insurers
Open
Best practiceUser control and freedom
Screen readers hear 'Strike through' between old and new offers on the card listChaseBanks and insurers
Open
MediumAccessibility
On narrow screens the card list opens in Grid view, with no APR figure or fee amountChaseBanks and insurers
Open
MediumContent and tone
The ZIP code prompt is not exposed as a dialog, and a page link paints over itChaseBanks and insurers
Open
MediumAccessibility4.1.2
CD rates stay blurred behind a ZIP code prompt that opens at every sizeChaseBanks and insurers
Open
MediumVisibility of system status
Customer service phone numbers are plain text on a phone and can’t be tapped to callChaseBanks and insurers
Open
LowMobile and touch
Seven pages are 1446 px wide at 1440 px and move 6 px sidewaysUnitedHealthcareTelecom and health
Open
LowAesthetic and minimalist design
Most links tried on Shop and Medicare do not change when the pointer is on themUnitedHealthcareTelecom and health
Open
Best practiceVisibility of system status
On Shop for a plan, 'Mental health virtual therapy' is named 'View accident insurance'UnitedHealthcareTelecom and health
Open
MediumAccessibility2.5.3
On Shop for a plan the header’s ‘Español’ link is 20 px tall, with a target within 12 pxUnitedHealthcareTelecom and health
Open
MediumAccessibility2.5.8
The Medicare ZIP field has an empty label and pre-fills a value it cannot acceptUnitedHealthcareTelecom and health
Open
MediumAccessibility3.3.2
The Medicare page's 'How can we help you?' search has invalid ARIA and an unseen focusUnitedHealthcareTelecom and health
Open
MediumAccessibility2.4.7, 4.1.2
On phones the Medicare call bar nests a phone link inside a button and covers the searchUnitedHealthcareTelecom and health
Open
MediumMobile and touch4.1.2
The sign-in page's Broker E-Store link has a testing tool's preview tokenUnitedHealthcareTelecom and health
Open
Best practiceTrust and credibility
The home page's quick links and the plans page's savings miss text contrastVerizonTelecom and health
Open
MediumAccessibility1.4.3
On phones the home page's cash-offer carousel has no usable Previous and Next buttonsVerizonTelecom and health
Open
MediumAccessibility2.1.1
On the plans page the 'Max 12 lines' information button has no nameVerizonTelecom and health
Open
MediumAccessibility4.1.2
Plan cards read 'Bring your own phone' but are named 'Keep your own phone'VerizonTelecom and health
Open
MediumAccessibility2.5.3
The store locator's 'Enter ZIP code or city, state' field shows no focusVerizonTelecom and health
Open
LowAccessibility2.4.7
The return policy page's tabs and breadcrumb carry invalid ARIAVerizonTelecom and health
Open
LowAccessibility1.3.1, 4.1.2
Seen from Toronto, pages show a Seattle warehouse and ZIP 98101 the visitor never choseCostcoRetail
Open
MediumVisibility of system status
The fixed Feedback tab covers part of Share, Find and carousel buttonsCostcoRetail
Open
LowMobile and touch
Four main navigation links open a new tab with no warningCostcoRetail
Open
Best practiceUser control and freedom
Product-card delivery links and footer links are under the 24 px target sizeCostcoRetail
Open
MediumAccessibility2.5.8
The price card stays titled ‘2-Day Delivery’ after In-Warehouse is chosenCostcoRetail
Open
MediumConsistency and standards
At 374px the delivery-fee line makes the product page scroll sidewaysCostcoRetail
Open
MediumMobile and touch1.4.10
Pressing Find with an empty field reports a failed search and clears the listCostcoRetail
Open
LowRecovering from errors
The phone app banner is on every page, and its close mark is 7pxAmazonRetail
Open
MediumMobile and touch4.1.2
The first row of results is all ads, labelled in 11px typeAmazonRetail
Open
LowTrust and credibility
Cards show a unit price, but sort and filters cannot use itAmazonRetail
Open
LowUser control and freedom
On the phone, Sort by is the last item in an icon-only Filters sheetAmazonRetail
Open
LowMobile and touch
The visible quantity control is a decoy; the real select is invisible and 33 px wideAmazonRetail
Open
MediumAccessibility
Size tiles mix rolls, sheets and packs, and print the unit price at 10pxAmazonRetail
Open
LowRecognition rather than recall
On a phone the product page opens with an ad, and the price needs a scrollAmazonRetail
Open
LowVisual hierarchy
‘Help & Contact Us’ offers no contact route when signed outAmazonRetail
Open
MediumHelp and documentation
The Trade In panel’s close button is named ‘Learn more, Apple Trade In’AppleTechnology
Open
MediumAccessibility2.4.6
The country banner ticks Canada over US prices with no currency codeAppleTechnology
Open
MediumVisibility of system status
The top navigation does not show which section you are inAppleTechnology
Open
LowNavigation and wayfinding
One destination is “Home” on most pages and “TV & Home” on othersAppleTechnology
Open
LowConsistency and standards
Gallery and accordion markup uses roles and list structures that do not existAppleTechnology
Open
MediumAccessibility1.3.1, 4.1.2
Phone links and buttons measure under Apple’s own 44-point guidanceAppleTechnology
Open
Best practiceMobile and touch
iPhone cards carry three prices each, with tiny footnote linksAppleTechnology
Open
LowContent and tone
Grey body copy on product pages measures 3.62:1AppleTechnology
Open
MediumAccessibility1.4.3
Hidden controls that still take keyboard focusAppleTechnology
Open
MediumAccessibility4.1.2
Find a Store opens on US stores for a visitor in TorontoAppleTechnology
Open
LowNavigation and wayfinding
Flights, Finance, Maps and the 2 Search data pages turn off pinch zoomGoogleTechnology
Open
MediumAccessibility1.4.4
Links inside sentences are told apart by colour alone on the home and switch pagesGoogleTechnology
Open
MediumAccessibility1.4.1
Zoomed to 400%, the home page, Search settings and News scroll sidewaysGoogleTechnology
Open
MediumAccessibility1.4.10
On tablets and phones, the home page’s first Tab stop shows no focusGoogleTechnology
Open
MediumAccessibility2.4.7
On phones the AI entry is an unlabelled sparkle icon with a different nameGoogleTechnology
Open
LowRecognition rather than recall
The drop-downs on both Advanced Search pages don’t say whether they’re openGoogleTechnology
Open
MediumAccessibility4.1.2
Advanced Search gives no example of what to type in its 4 boxesGoogleTechnology
Open
LowHelp and documentation
Button and link names don’t contain their visible wordsGoogleTechnology
Open
MediumAccessibility2.5.3
One data setting has 2 names, and its cards share a browser windowGoogleTechnology
Open
LowConsistency and standards
Advanced Image Search reuses the web page’s title, heading and wordingGoogleTechnology
Open
MediumContent and tone2.4.2
On the Chrome page, visible controls are hidden from screen readers and take focusGoogleTechnology
Open
MediumAccessibility1.1.1, 4.1.2
A ‘Spanish / Español’ bubble covers part of the ‘Dog Toys’ chipWalmartRetail
Open
LowVisibility of system status
Colour swatches under results are 18x20px with 4px gaps on a phoneWalmartRetail
Open
MediumMobile and touch
Unit price on Scott Shop Towels reads $2293.00/100 ct for a $22.93 boxWalmartRetail
Open
MediumContent and tone
Sort has no unit-price option, and filter lists show no result countsWalmartRetail
Open
LowUser control and freedom
On a phone, ‘Add to cart’ is 1005px down the product page and does not stickWalmartRetail
Open
Best practiceConversion
The ‘Household Essentials’ menu item and its page carry three different namesWalmartRetail
Open
LowNavigation and wayfinding
Footer links are 21px tall and tightly stacked, in one ungrouped runWalmartRetail
Open
MediumAccessibility2.5.8
Desktop help lists about 270 links in 13 cards and offers chat as the only contactWalmartRetail
Open
LowHelp and documentation