4th Culture Heuristics

Findings by heuristic

Accessibility

I’ve published 88 findings under this heuristic: 88 open, 0 fixed and 0 withdrawn.

The open ones are 78 medium and 10 low.

These findings, grouped by status, with the newest status date first
FindingCompanySectorStatusLevelHeuristicWCAGFoundLast checkedStatus since
An Apple One link on Store and a French card button have no namesAppleTechnology
Open
MediumAccessibility2.4.4, 4.1.2
Buy iPhone 18 Pro dims later steps to 1.59:1 while Tab still reaches themAppleTechnology
Open
MediumAccessibility1.4.3
The model selects on Compare iPhone models have no namesAppleTechnology
Open
MediumAccessibility1.1.1, 1.3.1, 4.1.2
The Apple Account sign-in page turns off pinch zoomAppleTechnology
Open
MediumAccessibility1.4.1, 1.4.4
The Checking accounts page turns off pinch zoomChaseBanks and insurers
Open
MediumAccessibility1.4.4
The 'Account details' links on Checking accounts are 19 px tall on a phoneChaseBanks and insurers
Open
MediumAccessibility2.5.8
The Chase Auto FAQ's tabs and answers report the wrong stateChaseBanks and insurers
Open
MediumAccessibility4.1.2
The home and sign-in pages scroll sideways at 320 pxChaseBanks and insurers
Open
MediumAccessibility1.4.10
On phones, the home search box has no link to its suggestion listGoogleTechnology
Open
MediumAccessibility4.1.2
On phones and tablets, the product list hides 108 of 120 entries from screen readersGoogleTechnology
Open
MediumAccessibility4.1.2
Gmail’s blue ‘Expand all’ and footer ‘For work’ miss 4.5:1 on greyGoogleTechnology
Open
MediumAccessibility1.4.3
Google Finance’s ‘Ask anything’ box points at an element called ‘undefined’GoogleTechnology
Open
MediumAccessibility4.1.2
Google Translate’s input tools button has no nameGoogleTechnology
Open
MediumAccessibility4.1.2
Google News nests its 12 section tabs inside 12 more tabsGoogleTechnology
Open
MediumAccessibility1.3.1, 4.1.2
The French Chrome page’s language selector has an empty nameGoogleTechnology
Open
MediumAccessibility4.1.2
The Maps search box on a place page has no nameGoogleTechnology
Open
LowAccessibility4.1.2
The language button and 'View in 3D' have names that leave out their visible wordsIKEA CanadaRetail
Open
MediumAccessibility2.5.3
4 planner links on the Sofas page are named 'Opens in a new tab or window'IKEA CanadaRetail
Open
MediumAccessibility2.4.4, 2.5.3
The Home Design page is 368 px wide at 320 px and has no H1IKEA CanadaRetail
Open
LowAccessibility1.3.1, 1.4.10, 4.1.2
The support page's phone button drops the number from its name while the line is closedIKEA CanadaRetail
Open
LowAccessibility2.5.3
Controls on 26 of 36 pages omit visible words, 'Shop now' and 'Buy' the purchase onesMicrosoftTechnology
Open
MediumAccessibility2.5.3
An empty link on Surface Laptop Ultra takes keyboard focus and has no nameMicrosoftTechnology
Open
MediumAccessibility2.4.4, 4.1.2
Colour swatches on Surface accessories measure 12 × 12 px on tablets and phonesMicrosoftTechnology
Open
MediumAccessibility2.5.8
The Surface help page's 'Contact support' link is named 'View all topics'MicrosoftTechnology
Open
MediumAccessibility2.5.3, 4.1.2
A footnote link on Surface help has no mark that it's a linkMicrosoftTechnology
Open
LowAccessibility1.4.1
Original prices on the Microsoft Store deals page measure 3.11:1MicrosoftTechnology
Open
LowAccessibility1.4.3
Hidden Game Pass plan cards keep a focusable link at 820 and 390 pxMicrosoftTechnology
Open
MediumAccessibility4.1.2
The language and search controls in the header have names that differ from their labelsRBC Royal BankBanks and insurers
Open
MediumAccessibility2.5.3
The RBC home page names 3 article cards 'object Object'RBC Royal BankBanks and insurers
Open
MediumAccessibility2.4.4, 2.5.3, 4.1.2
The scrolling panel on the chequing page can't be reached by keyboardRBC Royal BankBanks and insurers
Open
MediumAccessibility2.1.1
The 'Interest Rates' link on the eSavings page is marked by colour aloneRBC Royal BankBanks and insurers
Open
MediumAccessibility1.4.1
Footnote links on Compare Chequing Accounts are 4.3 px wide and named 'legal bug'RBC Royal BankBanks and insurers
Open
MediumAccessibility2.4.4, 2.5.8
Award badges and product images on the Credit Cards and chequing pages have no alt textRBC Royal BankBanks and insurers
Open
MediumAccessibility1.1.1
Accordion buttons on the Avion card and fees pages have footnote links inside themRBC Royal BankBanks and insurers
Open
MediumAccessibility4.1.2
Avion card footnotes and the Investments hero line fail contrastRBC Royal BankBanks and insurers
Open
MediumAccessibility1.4.3
The 3 'Add a New Credit Card to Compare' buttons on Compare Credit Cards have no nameRBC Royal BankBanks and insurers
Open
MediumAccessibility2.4.4, 4.1.2
The Loans carousel's previous and next buttons have no name on a phoneRBC Royal BankBanks and insurers
Open
MediumAccessibility4.1.2
The phone sign-in has an unnamed checkbox and a help button called 'The svg icon help'RBC Royal BankBanks and insurers
Open
MediumAccessibility1.3.1, 4.1.2
The My Money Matters search field is inside an element marked as an imageRBC Royal BankBanks and insurers
Open
LowAccessibility4.1.2
The alt text on 28 images across 7 pages reads 'alt=NULL'RogersTelecom and health
Open
MediumAccessibility1.1.1
The × on the offer banner has no nameRogersTelecom and health
Open
MediumAccessibility4.1.2
The header's 'Français' link is a switch with no state, and 'ON' is named 'Province'RogersTelecom and health
Open
MediumAccessibility2.5.3, 4.1.2
The h1 is missing on 13 of the 53 pages, including the iPhone 18 Pro pageRogersTelecom and health
Open
MediumAccessibility1.3.1
The 'How many lines do you need?' field on Mobile plans has no nameRogersTelecom and health
Open
MediumAccessibility4.1.2
The iPhone 18 Pro colour choices have no names, in a group called 'Radio Group Label'RogersTelecom and health
Open
MediumAccessibility4.1.2
Search results have unnamed page arrows and an unnamed results-per-page selectRogersTelecom and health
Open
MediumAccessibility4.1.2
Map tools on the store, outage and coverage pages have unnamed partsRogersTelecom and health
Open
LowAccessibility4.1.2
The Accessibility page's 'View details' links are named without those wordsRogersTelecom and health
Open
LowAccessibility2.5.3
The Rogers Business logo link has no name, and the phone thumbnails have none eitherRogersTelecom and health
Open
MediumAccessibility1.1.1, 2.4.4, 4.1.2
The Business phone page and TV channel listings stop people zooming inRogersTelecom and health
Open
MediumAccessibility1.4.4
The French Galaxy S26 page has English headings and pale blue ones at 2.57:1RogersTelecom and health
Open
MediumAccessibility1.4.3, 3.1.2
The 6 credit card filters are marked up as 6 empty listsTDBanks and insurers
Open
MediumAccessibility1.3.1
Each of the 5 task links on the Mortgages page takes 6 Tab stopsTDBanks and insurers
Open
MediumAccessibility2.4.7, 4.1.2
The search box on the results page shows the query at 3.9:1TDBanks and insurers
Open
MediumAccessibility1.4.3, 2.5.8
A 'Get started' button on the chequing page is named for a Starbucks offerTDBanks and insurers
Open
MediumAccessibility1.1.1, 2.5.3
Closed FAQ answers on the GIC rates page still take keyboard focusTDBanks and insurers
Open
MediumAccessibility4.1.2
Footnote links '2' and '3' in the mortgage rate table are 10 px tallTDBanks and insurers
Open
MediumAccessibility2.5.8
The EasyWeb sign-in page turns off pinch zoomTDBanks and insurers
Open
MediumAccessibility1.4.4
The Login Help links on the sign-in page measure 4.27:1TDBanks and insurers
Open
MediumAccessibility1.4.3
On a phone the sign-in page's menu buttons say 'collapsed' while their menus are openTDBanks and insurers
Open
MediumAccessibility4.1.2
The sign-in box's Show password button is 21 px tallChaseBanks and insurers
Open
MediumAccessibility2.5.8
Hidden carousel slides on product pages still hold focusable linksChaseBanks and insurers
Open
MediumAccessibility4.1.2
Screen readers hear 'Strike through' between old and new offers on the card listChaseBanks and insurers
Open
MediumAccessibility
The ZIP code prompt is not exposed as a dialog, and a page link paints over itChaseBanks and insurers
Open
MediumAccessibility4.1.2
On Shop for a plan, 'Mental health virtual therapy' is named 'View accident insurance'UnitedHealthcareTelecom and health
Open
MediumAccessibility2.5.3
On Shop for a plan the header’s ‘Español’ link is 20 px tall, with a target within 12 pxUnitedHealthcareTelecom and health
Open
MediumAccessibility2.5.8
The Medicare ZIP field has an empty label and pre-fills a value it cannot acceptUnitedHealthcareTelecom and health
Open
MediumAccessibility3.3.2
The Medicare page's 'How can we help you?' search has invalid ARIA and an unseen focusUnitedHealthcareTelecom and health
Open
MediumAccessibility2.4.7, 4.1.2
The home page's quick links and the plans page's savings miss text contrastVerizonTelecom and health
Open
MediumAccessibility1.4.3
On phones the home page's cash-offer carousel has no usable Previous and Next buttonsVerizonTelecom and health
Open
MediumAccessibility2.1.1
On the plans page the 'Max 12 lines' information button has no nameVerizonTelecom and health
Open
MediumAccessibility4.1.2
Plan cards read 'Bring your own phone' but are named 'Keep your own phone'VerizonTelecom and health
Open
MediumAccessibility2.5.3
The store locator's 'Enter ZIP code or city, state' field shows no focusVerizonTelecom and health
Open
LowAccessibility2.4.7
The return policy page's tabs and breadcrumb carry invalid ARIAVerizonTelecom and health
Open
LowAccessibility1.3.1, 4.1.2
Product-card delivery links and footer links are under the 24 px target sizeCostcoRetail
Open
MediumAccessibility2.5.8
The visible quantity control is a decoy; the real select is invisible and 33 px wideAmazonRetail
Open
MediumAccessibility
The Trade In panel’s close button is named ‘Learn more, Apple Trade In’AppleTechnology
Open
MediumAccessibility2.4.6
Gallery and accordion markup uses roles and list structures that do not existAppleTechnology
Open
MediumAccessibility1.3.1, 4.1.2
Grey body copy on product pages measures 3.62:1AppleTechnology
Open
MediumAccessibility1.4.3
Hidden controls that still take keyboard focusAppleTechnology
Open
MediumAccessibility4.1.2
Flights, Finance, Maps and the 2 Search data pages turn off pinch zoomGoogleTechnology
Open
MediumAccessibility1.4.4
Links inside sentences are told apart by colour alone on the home and switch pagesGoogleTechnology
Open
MediumAccessibility1.4.1
Zoomed to 400%, the home page, Search settings and News scroll sidewaysGoogleTechnology
Open
MediumAccessibility1.4.10
On tablets and phones, the home page’s first Tab stop shows no focusGoogleTechnology
Open
MediumAccessibility2.4.7
The drop-downs on both Advanced Search pages don’t say whether they’re openGoogleTechnology
Open
MediumAccessibility4.1.2
Button and link names don’t contain their visible wordsGoogleTechnology
Open
MediumAccessibility2.5.3
On the Chrome page, visible controls are hidden from screen readers and take focusGoogleTechnology
Open
MediumAccessibility1.1.1, 4.1.2
Footer links are 21px tall and tightly stacked, in one ungrouped runWalmartRetail
Open
MediumAccessibility2.5.8