Findings by heuristic
Help and documentation
I’ve published 6 findings under this heuristic: 6 open, 0 fixed and 0 withdrawn.
The open ones are 1 medium, 4 low and 1 best practice.
| Finding | Company | Sector | Status | Level | Heuristic | WCAG | Found | Last checked | Status since |
|---|---|---|---|---|---|---|---|---|---|
| Contact Us shows no phone number or email, and its contact options start 3,000 px down | IKEA Canada | Retail | Open | Low | Help and documentation | ||||
| The Accessibility page covers customer service and says nothing about the website | IKEA Canada | Retail | Open | Best practice | Help and documentation | ||||
| The Contact Us page shows no phone number until a topic is picked | TD | Banks and insurers | Open | Low | Help and documentation | 4.1.2 | |||
| ‘Help & Contact Us’ offers no contact route when signed out | Amazon | Retail | Open | Medium | Help and documentation | ||||
| Advanced Search gives no example of what to type in its 4 boxes | Technology | Open | Low | Help and documentation | |||||
| Desktop help lists about 270 links in 13 cards and offers chat as the only contact | Walmart | Retail | Open | Low | Help and documentation |
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