Sector

Banks and insurers

Banks and insurers, signed out: plans, quotes, branch finders, help and sign-up. Two analyses, 20 findings, assessed 26 October 2026 to 27 October 2026. How this sector compares with the rest

Findings by level

Findings by level in each banks and insurers analysis
AnalysisHighMediumLowBest practiceAll
TD.com064111
Chase.com06219
All 20126220

What recurs

  • Accessibility 10 findings in 2 of 2 analyses
  • User control and freedom 4 findings in 2 of 2 analyses
  • Mobile and touch 2 findings in 2 of 2 analyses

The analyses

TD.com

TD.com’s EasyWeb sign-in page turns off pinch zoom, and a ‘Get started’ button on the chequing page is named ‘Earn 50% more Stars at Starbucks Learn more’.

11 findings: 6 medium, 4 low and 1 best practice. 12 pages examined.

Chase.com

Chase.com blurs its CD rates behind a ZIP code prompt that × does not close, and on narrow screens its credit card list opens without APR or annual fee.

9 findings: 6 medium, 2 low and 1 best practice. 10 pages examined.