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  "license": "https://creativecommons.org/licenses/by/4.0/",
  "attribution": "When you use this data, credit 4th Culture (https://4thcltr.com/) and link to https://heuristics.4thcltr.com/data/v1/index.json.",
  "licenseScope": "CC BY 4.0 covers only my written findings and coded data. Screenshots, crops and third-party trademarks are outside it, because they belong to their owners and I show them for criticism and review. PDFs and article pages stay under the copyright line they carry.",
  "terms": "https://heuristics.4thcltr.com/method/#data-terms",
  "version": "2.1.0",
  "asOf": "2026-10-30",
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    "open": 166,
    "fixed": 0,
    "withdrawn": 0,
    "openByLevel": {
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      "medium": 95,
      "low": 57,
      "practice": 14
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  },
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      "company": "IKEA Canada",
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      "verifiedOn": "2026-10-30",
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      "level": "medium",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.3"
      ],
      "title": "The language button and 'View in 3D' have names that leave out their visible words",
      "url": "https://heuristics.4thcltr.com/ikea/#f2"
    },
    {
      "analysis": "ikea",
      "id": "f6",
      "company": "IKEA Canada",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "global",
      "viewport": "mobile",
      "heuristic": "control",
      "wcag": [],
      "title": "The cookie notice takes 452 px of the 844 px phone screen and covers the open menu",
      "url": "https://heuristics.4thcltr.com/ikea/#f6"
    },
    {
      "analysis": "ikea",
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      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.4.4",
        "2.5.3"
      ],
      "title": "4 planner links on the Sofas page are named 'Opens in a new tab or window'",
      "url": "https://heuristics.4thcltr.com/ikea/#f1"
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    {
      "analysis": "ikea",
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      "company": "IKEA Canada",
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      "checkedBy": "4th Culture",
      "level": "low",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "match",
      "wcag": [],
      "title": "The product page's '365 days for a full refund' leaves the 90-day limit to a panel",
      "url": "https://heuristics.4thcltr.com/ikea/#f5"
    },
    {
      "analysis": "ikea",
      "id": "f7",
      "company": "IKEA Canada",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
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      "checkedBy": "4th Culture",
      "level": "low",
      "role": "other",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "1.3.1",
        "1.4.10",
        "4.1.2"
      ],
      "title": "The Home Design page is 368 px wide at 320 px and has no H1",
      "url": "https://heuristics.4thcltr.com/ikea/#f7"
    },
    {
      "analysis": "ikea",
      "id": "f4",
      "company": "IKEA Canada",
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      "checkedBy": "4th Culture",
      "level": "low",
      "role": "help",
      "viewport": "mobile",
      "heuristic": "help",
      "wcag": [],
      "title": "Contact Us shows no phone number or email, and its contact options start 3,000 px down",
      "url": "https://heuristics.4thcltr.com/ikea/#f4"
    },
    {
      "analysis": "ikea",
      "id": "f3",
      "company": "IKEA Canada",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
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      "level": "low",
      "role": "help",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.3"
      ],
      "title": "The support page's phone button drops the number from its name while the line is closed",
      "url": "https://heuristics.4thcltr.com/ikea/#f3"
    },
    {
      "analysis": "ikea",
      "id": "f8",
      "company": "IKEA Canada",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "practice",
      "role": "returns",
      "viewport": "desktop",
      "heuristic": "control",
      "wcag": [],
      "title": "15 city links on Exchanges & Returns open waitwhile.com in a new tab with no cue",
      "url": "https://heuristics.4thcltr.com/ikea/#f8"
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    {
      "analysis": "ikea",
      "id": "f9",
      "company": "IKEA Canada",
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      "role": "help",
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      "heuristic": "help",
      "wcag": [],
      "title": "The Accessibility page covers customer service and says nothing about the website",
      "url": "https://heuristics.4thcltr.com/ikea/#f9"
    },
    {
      "analysis": "apple",
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      "verifiedOn": "2026-10-30",
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      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.4.6"
      ],
      "title": "The Trade In panel’s close button is named ‘Learn more, Apple Trade In’",
      "url": "https://heuristics.4thcltr.com/apple/#f1"
    },
    {
      "analysis": "apple",
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      "company": "Apple",
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      "heuristic": "visibility",
      "wcag": [],
      "title": "The country banner ticks Canada over US prices with no currency code",
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      "role": "global",
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      "heuristic": "navigation",
      "wcag": [],
      "title": "The top navigation does not show which section you are in",
      "url": "https://heuristics.4thcltr.com/apple/#f5"
    },
    {
      "analysis": "apple",
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      "viewport": "desktop",
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    },
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      "analysis": "apple",
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      "company": "Apple",
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        "1.3.1",
        "4.1.2"
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      "title": "Gallery and accordion markup uses roles and list structures that do not exist",
      "url": "https://heuristics.4thcltr.com/apple/#f8"
    },
    {
      "analysis": "apple",
      "id": "f6",
      "company": "Apple",
      "sector": "technology",
      "status": "open",
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      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "practice",
      "role": "home",
      "viewport": "mobile",
      "heuristic": "mobile",
      "wcag": [],
      "title": "Phone links and buttons measure under Apple’s own 44-point guidance",
      "url": "https://heuristics.4thcltr.com/apple/#f6"
    },
    {
      "analysis": "apple",
      "id": "f3",
      "company": "Apple",
      "sector": "technology",
      "status": "open",
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      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "category",
      "viewport": "mobile",
      "heuristic": "content",
      "wcag": [],
      "title": "iPhone cards carry three prices each, with tiny footnote links",
      "url": "https://heuristics.4thcltr.com/apple/#f3"
    },
    {
      "analysis": "apple",
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      "role": "product",
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      "heuristic": "accessibility",
      "wcag": [
        "1.4.3"
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      "title": "Grey body copy on product pages measures 3.62:1",
      "url": "https://heuristics.4thcltr.com/apple/#f10"
    },
    {
      "analysis": "apple",
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      "company": "Apple",
      "sector": "technology",
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      "verifiedOn": "2026-10-30",
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      "wcag": [
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      "title": "Hidden controls that still take keyboard focus",
      "url": "https://heuristics.4thcltr.com/apple/#f9"
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      "analysis": "apple",
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      "heuristic": "navigation",
      "wcag": [],
      "title": "Find a Store opens on US stores for a visitor in Toronto",
      "url": "https://heuristics.4thcltr.com/apple/#f2"
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      "analysis": "apple",
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      "company": "Apple",
      "sector": "technology",
      "status": "open",
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      "heuristic": "accessibility",
      "wcag": [
        "2.4.4",
        "4.1.2"
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      "title": "An Apple One link on Store and a French card button have no names",
      "url": "https://heuristics.4thcltr.com/apple/#f13"
    },
    {
      "analysis": "apple",
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      "company": "Apple",
      "sector": "technology",
      "status": "open",
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      "verifiedOn": "2026-10-30",
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      "role": "product",
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      "heuristic": "accessibility",
      "wcag": [
        "1.4.3"
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      "title": "Buy iPhone 18 Pro dims later steps to 1.59:1 while Tab still reaches them",
      "url": "https://heuristics.4thcltr.com/apple/#f14"
    },
    {
      "analysis": "apple",
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      "company": "Apple",
      "sector": "technology",
      "status": "open",
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      "level": "medium",
      "role": "product",
      "viewport": "tablet",
      "heuristic": "mobile",
      "wcag": [],
      "title": "Shop pages stay 1024 px wide on an 820 px screen",
      "url": "https://heuristics.4thcltr.com/apple/#f15"
    },
    {
      "analysis": "apple",
      "id": "f12",
      "company": "Apple",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.1.1",
        "1.3.1",
        "4.1.2"
      ],
      "title": "The model selects on Compare iPhone models have no names",
      "url": "https://heuristics.4thcltr.com/apple/#f12"
    },
    {
      "analysis": "apple",
      "id": "f16",
      "company": "Apple",
      "sector": "technology",
      "status": "open",
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      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "home",
      "viewport": "mobile",
      "heuristic": "mobile",
      "wcag": [
        "2.5.8"
      ],
      "title": "Footer legal links on the French pages are 16 px tall and touching",
      "url": "https://heuristics.4thcltr.com/apple/#f16"
    },
    {
      "analysis": "apple",
      "id": "f11",
      "company": "Apple",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "sign-in",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.1",
        "1.4.4"
      ],
      "title": "The Apple Account sign-in page turns off pinch zoom",
      "url": "https://heuristics.4thcltr.com/apple/#f11"
    },
    {
      "analysis": "chase",
      "id": "f6",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "control",
      "wcag": [],
      "title": "Escape doesn't close the side menu on the card and checking pages",
      "url": "https://heuristics.4thcltr.com/chase/#f6"
    },
    {
      "analysis": "chase",
      "id": "f3",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "home",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.8"
      ],
      "title": "The sign-in box's Show password button is 21 px tall",
      "url": "https://heuristics.4thcltr.com/chase/#f3"
    },
    {
      "analysis": "chase",
      "id": "f8",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "Hidden carousel slides on product pages still hold focusable links",
      "url": "https://heuristics.4thcltr.com/chase/#f8"
    },
    {
      "analysis": "chase",
      "id": "f9",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "practice",
      "role": "product",
      "viewport": "mobile",
      "heuristic": "control",
      "wcag": [],
      "title": "The fee schedule PDF opens a new tab with no warning, though Apply Now gives one",
      "url": "https://heuristics.4thcltr.com/chase/#f9"
    },
    {
      "analysis": "chase",
      "id": "f5",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [],
      "title": "Screen readers hear 'Strike through' between old and new offers on the card list",
      "url": "https://heuristics.4thcltr.com/chase/#f5"
    },
    {
      "analysis": "chase",
      "id": "f4",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "mobile",
      "heuristic": "content",
      "wcag": [],
      "title": "On narrow screens the card list opens in Grid view, with no APR figure or fee amount",
      "url": "https://heuristics.4thcltr.com/chase/#f4"
    },
    {
      "analysis": "chase",
      "id": "f2",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "The ZIP code prompt is not exposed as a dialog, and a page link paints over it",
      "url": "https://heuristics.4thcltr.com/chase/#f2"
    },
    {
      "analysis": "chase",
      "id": "f1",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "visibility",
      "wcag": [],
      "title": "CD rates stay blurred behind a ZIP code prompt that opens at every size",
      "url": "https://heuristics.4thcltr.com/chase/#f1"
    },
    {
      "analysis": "chase",
      "id": "f7",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "help",
      "viewport": "mobile",
      "heuristic": "mobile",
      "wcag": [],
      "title": "Customer service phone numbers are plain text on a phone and can’t be tapped to call",
      "url": "https://heuristics.4thcltr.com/chase/#f7"
    },
    {
      "analysis": "chase",
      "id": "f15",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "practice",
      "role": "other",
      "viewport": "mobile",
      "heuristic": "mobile",
      "wcag": [],
      "title": "The mobile app page asks a phone to scan its own QR code",
      "url": "https://heuristics.4thcltr.com/chase/#f15"
    },
    {
      "analysis": "chase",
      "id": "f10",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.4"
      ],
      "title": "The Checking accounts page turns off pinch zoom",
      "url": "https://heuristics.4thcltr.com/chase/#f10"
    },
    {
      "analysis": "chase",
      "id": "f13",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.8"
      ],
      "title": "The 'Account details' links on Checking accounts are 19 px tall on a phone",
      "url": "https://heuristics.4thcltr.com/chase/#f13"
    },
    {
      "analysis": "chase",
      "id": "f12",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "The Chase Auto FAQ's tabs and answers report the wrong state",
      "url": "https://heuristics.4thcltr.com/chase/#f12"
    },
    {
      "analysis": "chase",
      "id": "f11",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "sign-in",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.10"
      ],
      "title": "The home and sign-in pages scroll sideways at 320 px",
      "url": "https://heuristics.4thcltr.com/chase/#f11"
    },
    {
      "analysis": "chase",
      "id": "f14",
      "company": "Chase",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "other",
      "viewport": "desktop",
      "heuristic": "content",
      "wcag": [
        "2.5.3"
      ],
      "title": "The Spanish home page at /es/index prints raw JSON",
      "url": "https://heuristics.4thcltr.com/chase/#f14"
    },
    {
      "analysis": "google",
      "id": "f1",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "global",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.4"
      ],
      "title": "Flights, Finance, Maps and the 2 Search data pages turn off pinch zoom",
      "url": "https://heuristics.4thcltr.com/google/#f1"
    },
    {
      "analysis": "google",
      "id": "f8",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.1"
      ],
      "title": "Links inside sentences are told apart by colour alone on the home and switch pages",
      "url": "https://heuristics.4thcltr.com/google/#f8"
    },
    {
      "analysis": "google",
      "id": "f2",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.10"
      ],
      "title": "Zoomed to 400%, the home page, Search settings and News scroll sideways",
      "url": "https://heuristics.4thcltr.com/google/#f2"
    },
    {
      "analysis": "google",
      "id": "f3",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "home",
      "viewport": "tablet",
      "heuristic": "accessibility",
      "wcag": [
        "2.4.7"
      ],
      "title": "On tablets and phones, the home page’s first Tab stop shows no focus",
      "url": "https://heuristics.4thcltr.com/google/#f3"
    },
    {
      "analysis": "google",
      "id": "f12",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "home",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "On phones, the home search box has no link to its suggestion list",
      "url": "https://heuristics.4thcltr.com/google/#f12"
    },
    {
      "analysis": "google",
      "id": "f9",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "home",
      "viewport": "mobile",
      "heuristic": "recognition",
      "wcag": [],
      "title": "On phones the AI entry is an unlabelled sparkle icon with a different name",
      "url": "https://heuristics.4thcltr.com/google/#f9"
    },
    {
      "analysis": "google",
      "id": "f5",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "search",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "The drop-downs on both Advanced Search pages don’t say whether they’re open",
      "url": "https://heuristics.4thcltr.com/google/#f5"
    },
    {
      "analysis": "google",
      "id": "f6",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "search",
      "viewport": "desktop",
      "heuristic": "help",
      "wcag": [],
      "title": "Advanced Search gives no example of what to type in its 4 boxes",
      "url": "https://heuristics.4thcltr.com/google/#f6"
    },
    {
      "analysis": "google",
      "id": "f11",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.3"
      ],
      "title": "Button and link names don’t contain their visible words",
      "url": "https://heuristics.4thcltr.com/google/#f11"
    },
    {
      "analysis": "google",
      "id": "f4",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "data-controls",
      "viewport": "desktop",
      "heuristic": "consistency",
      "wcag": [],
      "title": "One data setting has 2 names, and its cards share a browser window",
      "url": "https://heuristics.4thcltr.com/google/#f4"
    },
    {
      "analysis": "google",
      "id": "f7",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "search",
      "viewport": "desktop",
      "heuristic": "content",
      "wcag": [
        "2.4.2"
      ],
      "title": "Advanced Image Search reuses the web page’s title, heading and wording",
      "url": "https://heuristics.4thcltr.com/google/#f7"
    },
    {
      "analysis": "google",
      "id": "f10",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.1.1",
        "4.1.2"
      ],
      "title": "On the Chrome page, visible controls are hidden from screen readers and take focus",
      "url": "https://heuristics.4thcltr.com/google/#f10"
    },
    {
      "analysis": "google",
      "id": "f22",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "help",
      "viewport": "tablet",
      "heuristic": "mobile",
      "wcag": [],
      "title": "On tablets, a help article’s ‘Was this helpful?’ panel runs 63 px past the screen",
      "url": "https://heuristics.4thcltr.com/google/#f22"
    },
    {
      "analysis": "google",
      "id": "f14",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "help",
      "viewport": "mobile",
      "heuristic": "mobile",
      "wcag": [
        "1.4.10"
      ],
      "title": "The Workspace status dashboard has no viewport tag, so phones scale it to 39%",
      "url": "https://heuristics.4thcltr.com/google/#f14"
    },
    {
      "analysis": "google",
      "id": "f13",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "On phones and tablets, the product list hides 108 of 120 entries from screen readers",
      "url": "https://heuristics.4thcltr.com/google/#f13"
    },
    {
      "analysis": "google",
      "id": "f19",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.3"
      ],
      "title": "Gmail’s blue ‘Expand all’ and footer ‘For work’ miss 4.5:1 on grey",
      "url": "https://heuristics.4thcltr.com/google/#f19"
    },
    {
      "analysis": "google",
      "id": "f21",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "product",
      "viewport": "mobile",
      "heuristic": "control",
      "wcag": [],
      "title": "On phones, Maps opens behind an app prompt whose main button reads ‘Continue’",
      "url": "https://heuristics.4thcltr.com/google/#f21"
    },
    {
      "analysis": "google",
      "id": "f16",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "Google Finance’s ‘Ask anything’ box points at an element called ‘undefined’",
      "url": "https://heuristics.4thcltr.com/google/#f16"
    },
    {
      "analysis": "google",
      "id": "f17",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "Google Translate’s input tools button has no name",
      "url": "https://heuristics.4thcltr.com/google/#f17"
    },
    {
      "analysis": "google",
      "id": "f15",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.3.1",
        "4.1.2"
      ],
      "title": "Google News nests its 12 section tabs inside 12 more tabs",
      "url": "https://heuristics.4thcltr.com/google/#f15"
    },
    {
      "analysis": "google",
      "id": "f20",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "The French Chrome page’s language selector has an empty name",
      "url": "https://heuristics.4thcltr.com/google/#f20"
    },
    {
      "analysis": "google",
      "id": "f18",
      "company": "Google",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "locator",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "The Maps search box on a place page has no name",
      "url": "https://heuristics.4thcltr.com/google/#f18"
    },
    {
      "analysis": "microsoft",
      "id": "f2",
      "company": "Microsoft",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "home",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.3"
      ],
      "title": "Controls on 26 of 36 pages omit visible words, 'Shop now' and 'Buy' the purchase ones",
      "url": "https://heuristics.4thcltr.com/microsoft/#f2"
    },
    {
      "analysis": "microsoft",
      "id": "f8",
      "company": "Microsoft",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "home",
      "viewport": "desktop",
      "heuristic": "mobile",
      "wcag": [],
      "title": "The home page scrolls 32 px sideways at 1440 px",
      "url": "https://heuristics.4thcltr.com/microsoft/#f8"
    },
    {
      "analysis": "microsoft",
      "id": "f12",
      "company": "Microsoft",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "practice",
      "role": "home",
      "viewport": "desktop",
      "heuristic": "recognition",
      "wcag": [],
      "title": "Canadian pages send Support and Accessibility to other countries' sites",
      "url": "https://heuristics.4thcltr.com/microsoft/#f12"
    },
    {
      "analysis": "microsoft",
      "id": "f13",
      "company": "Microsoft",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "practice",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "control",
      "wcag": [],
      "title": "Main buttons on Microsoft 365 open a new tab with no cue",
      "url": "https://heuristics.4thcltr.com/microsoft/#f13"
    },
    {
      "analysis": "microsoft",
      "id": "f3",
      "company": "Microsoft",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "mobile",
      "heuristic": "control",
      "wcag": [
        "2.4.3",
        "2.4.11"
      ],
      "title": "A sign-up dialog opens on load, and at 390 px the cookie banner covers its Close button",
      "url": "https://heuristics.4thcltr.com/microsoft/#f3"
    },
    {
      "analysis": "microsoft",
      "id": "f6",
      "company": "Microsoft",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.4.4",
        "4.1.2"
      ],
      "title": "An empty link on Surface Laptop Ultra takes keyboard focus and has no name",
      "url": "https://heuristics.4thcltr.com/microsoft/#f6"
    },
    {
      "analysis": "microsoft",
      "id": "f4",
      "company": "Microsoft",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.8"
      ],
      "title": "Colour swatches on Surface accessories measure 12 × 12 px on tablets and phones",
      "url": "https://heuristics.4thcltr.com/microsoft/#f4"
    },
    {
      "analysis": "microsoft",
      "id": "f1",
      "company": "Microsoft",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "help",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.3",
        "4.1.2"
      ],
      "title": "The Surface help page's 'Contact support' link is named 'View all topics'",
      "url": "https://heuristics.4thcltr.com/microsoft/#f1"
    },
    {
      "analysis": "microsoft",
      "id": "f11",
      "company": "Microsoft",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "help",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.1"
      ],
      "title": "A footnote link on Surface help has no mark that it's a link",
      "url": "https://heuristics.4thcltr.com/microsoft/#f11"
    },
    {
      "analysis": "microsoft",
      "id": "f5",
      "company": "Microsoft",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "deals",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.3"
      ],
      "title": "Original prices on the Microsoft Store deals page measure 3.11:1",
      "url": "https://heuristics.4thcltr.com/microsoft/#f5"
    },
    {
      "analysis": "microsoft",
      "id": "f9",
      "company": "Microsoft",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "product",
      "viewport": "mobile",
      "heuristic": "trust",
      "wcag": [],
      "title": "The Store Assistant invitation covers the product on a phone",
      "url": "https://heuristics.4thcltr.com/microsoft/#f9"
    },
    {
      "analysis": "microsoft",
      "id": "f7",
      "company": "Microsoft",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "Hidden Game Pass plan cards keep a focusable link at 820 and 390 px",
      "url": "https://heuristics.4thcltr.com/microsoft/#f7"
    },
    {
      "analysis": "microsoft",
      "id": "f10",
      "company": "Microsoft",
      "sector": "technology",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "category",
      "viewport": "tablet",
      "heuristic": "recognition",
      "wcag": [],
      "title": "The Project Perception image doesn't load at 820 px on Microsoft Security",
      "url": "https://heuristics.4thcltr.com/microsoft/#f10"
    },
    {
      "analysis": "rbc",
      "id": "f11",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.3"
      ],
      "title": "The language and search controls in the header have names that differ from their labels",
      "url": "https://heuristics.4thcltr.com/rbc/#f11"
    },
    {
      "analysis": "rbc",
      "id": "f17",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "consistency",
      "wcag": [],
      "title": "The main menu changes between the home page and Bank Accounts",
      "url": "https://heuristics.4thcltr.com/rbc/#f17"
    },
    {
      "analysis": "rbc",
      "id": "f1",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "home",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.4.4",
        "2.5.3",
        "4.1.2"
      ],
      "title": "The RBC home page names 3 article cards 'object Object'",
      "url": "https://heuristics.4thcltr.com/rbc/#f1"
    },
    {
      "analysis": "rbc",
      "id": "f12",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "home",
      "viewport": "mobile",
      "heuristic": "mobile",
      "wcag": [],
      "title": "The phone cookie notice takes 362 of 844 px, and its × is labelled as accepting cookies",
      "url": "https://heuristics.4thcltr.com/rbc/#f12"
    },
    {
      "analysis": "rbc",
      "id": "f19",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "practice",
      "role": "home",
      "viewport": "desktop",
      "heuristic": "consistency",
      "wcag": [],
      "title": "A footnote number in the home hero opens a new tab with no warning",
      "url": "https://heuristics.4thcltr.com/rbc/#f19"
    },
    {
      "analysis": "rbc",
      "id": "f6",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "2.1.1"
      ],
      "title": "The scrolling panel on the chequing page can't be reached by keyboard",
      "url": "https://heuristics.4thcltr.com/rbc/#f6"
    },
    {
      "analysis": "rbc",
      "id": "f9",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.1"
      ],
      "title": "The 'Interest Rates' link on the eSavings page is marked by colour alone",
      "url": "https://heuristics.4thcltr.com/rbc/#f9"
    },
    {
      "analysis": "rbc",
      "id": "f5",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.4.4",
        "2.5.8"
      ],
      "title": "Footnote links on Compare Chequing Accounts are 4.3 px wide and named 'legal bug'",
      "url": "https://heuristics.4thcltr.com/rbc/#f5"
    },
    {
      "analysis": "rbc",
      "id": "f4",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.1.1"
      ],
      "title": "Award badges and product images on the Credit Cards and chequing pages have no alt text",
      "url": "https://heuristics.4thcltr.com/rbc/#f4"
    },
    {
      "analysis": "rbc",
      "id": "f7",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "Accordion buttons on the Avion card and fees pages have footnote links inside them",
      "url": "https://heuristics.4thcltr.com/rbc/#f7"
    },
    {
      "analysis": "rbc",
      "id": "f10",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.3"
      ],
      "title": "Avion card footnotes and the Investments hero line fail contrast",
      "url": "https://heuristics.4thcltr.com/rbc/#f10"
    },
    {
      "analysis": "rbc",
      "id": "f3",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.4.4",
        "4.1.2"
      ],
      "title": "The 3 'Add a New Credit Card to Compare' buttons on Compare Credit Cards have no name",
      "url": "https://heuristics.4thcltr.com/rbc/#f3"
    },
    {
      "analysis": "rbc",
      "id": "f8",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "The Loans carousel's previous and next buttons have no name on a phone",
      "url": "https://heuristics.4thcltr.com/rbc/#f8"
    },
    {
      "analysis": "rbc",
      "id": "f15",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "content",
      "wcag": [],
      "title": "The Insurance page's 'Discover and Learn' block lists articles for medical residents",
      "url": "https://heuristics.4thcltr.com/rbc/#f15"
    },
    {
      "analysis": "rbc",
      "id": "f14",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "other",
      "viewport": "desktop",
      "heuristic": "content",
      "wcag": [],
      "title": "Book an Appointment still cites physical distancing and capacity guidelines",
      "url": "https://heuristics.4thcltr.com/rbc/#f14"
    },
    {
      "analysis": "rbc",
      "id": "f2",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "sign-in",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "1.3.1",
        "4.1.2"
      ],
      "title": "The phone sign-in has an unnamed checkbox and a help button called 'The svg icon help'",
      "url": "https://heuristics.4thcltr.com/rbc/#f2"
    },
    {
      "analysis": "rbc",
      "id": "f16",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "search",
      "viewport": "desktop",
      "heuristic": "consistency",
      "wcag": [],
      "title": "Switching to French on search results drops the search",
      "url": "https://heuristics.4thcltr.com/rbc/#f16"
    },
    {
      "analysis": "rbc",
      "id": "f13",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "product",
      "viewport": "tablet",
      "heuristic": "consistency",
      "wcag": [],
      "title": "The French savings page is 57 px too wide at tablet width, and its last menu item is cut",
      "url": "https://heuristics.4thcltr.com/rbc/#f13"
    },
    {
      "analysis": "rbc",
      "id": "f18",
      "company": "RBC Royal Bank",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "other",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "The My Money Matters search field is inside an element marked as an image",
      "url": "https://heuristics.4thcltr.com/rbc/#f18"
    },
    {
      "analysis": "rogers",
      "id": "f3",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.1.1"
      ],
      "title": "The alt text on 28 images across 7 pages reads 'alt=NULL'",
      "url": "https://heuristics.4thcltr.com/rogers/#f3"
    },
    {
      "analysis": "rogers",
      "id": "f8",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "The × on the offer banner has no name",
      "url": "https://heuristics.4thcltr.com/rogers/#f8"
    },
    {
      "analysis": "rogers",
      "id": "f4",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.3",
        "4.1.2"
      ],
      "title": "The header's 'Français' link is a switch with no state, and 'ON' is named 'Province'",
      "url": "https://heuristics.4thcltr.com/rogers/#f4"
    },
    {
      "analysis": "rogers",
      "id": "f7",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.3.1"
      ],
      "title": "The h1 is missing on 13 of the 53 pages, including the iPhone 18 Pro page",
      "url": "https://heuristics.4thcltr.com/rogers/#f7"
    },
    {
      "analysis": "rogers",
      "id": "f16",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "home",
      "viewport": "mobile",
      "heuristic": "consistency",
      "wcag": [],
      "title": "The home page's Google Play link is named 'Rogers test'",
      "url": "https://heuristics.4thcltr.com/rogers/#f16"
    },
    {
      "analysis": "rogers",
      "id": "f5",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "The 'How many lines do you need?' field on Mobile plans has no name",
      "url": "https://heuristics.4thcltr.com/rogers/#f5"
    },
    {
      "analysis": "rogers",
      "id": "f15",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "content",
      "wcag": [],
      "title": "Mobile plans shows the with-internet price before anyone has said they have internet",
      "url": "https://heuristics.4thcltr.com/rogers/#f15"
    },
    {
      "analysis": "rogers",
      "id": "f1",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "The iPhone 18 Pro colour choices have no names, in a group called 'Radio Group Label'",
      "url": "https://heuristics.4thcltr.com/rogers/#f1"
    },
    {
      "analysis": "rogers",
      "id": "f2",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "content",
      "wcag": [],
      "title": "The $33.72 a month assumes the phone goes back, and the first screen doesn't say so",
      "url": "https://heuristics.4thcltr.com/rogers/#f2"
    },
    {
      "analysis": "rogers",
      "id": "f6",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "search",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "Search results have unnamed page arrows and an unnamed results-per-page select",
      "url": "https://heuristics.4thcltr.com/rogers/#f6"
    },
    {
      "analysis": "rogers",
      "id": "f12",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "help",
      "viewport": "mobile",
      "heuristic": "mobile",
      "wcag": [
        "2.1.1"
      ],
      "title": "On a phone the Administrative charges table runs 73 px past its box",
      "url": "https://heuristics.4thcltr.com/rogers/#f12"
    },
    {
      "analysis": "rogers",
      "id": "f13",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "locator",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "Map tools on the store, outage and coverage pages have unnamed parts",
      "url": "https://heuristics.4thcltr.com/rogers/#f13"
    },
    {
      "analysis": "rogers",
      "id": "f14",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "other",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.3"
      ],
      "title": "The Accessibility page's 'View details' links are named without those words",
      "url": "https://heuristics.4thcltr.com/rogers/#f14"
    },
    {
      "analysis": "rogers",
      "id": "f18",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "practice",
      "role": "sign-in",
      "viewport": "mobile",
      "heuristic": "consistency",
      "wcag": [],
      "title": "'Remember username' is ticked on load on the MyRogers (Shaw) sign-in",
      "url": "https://heuristics.4thcltr.com/rogers/#f18"
    },
    {
      "analysis": "rogers",
      "id": "f9",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "other",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.1.1",
        "2.4.4",
        "4.1.2"
      ],
      "title": "The Rogers Business logo link has no name, and the phone thumbnails have none either",
      "url": "https://heuristics.4thcltr.com/rogers/#f9"
    },
    {
      "analysis": "rogers",
      "id": "f10",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.4"
      ],
      "title": "The Business phone page and TV channel listings stop people zooming in",
      "url": "https://heuristics.4thcltr.com/rogers/#f10"
    },
    {
      "analysis": "rogers",
      "id": "f17",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "other",
      "viewport": "desktop",
      "heuristic": "consistency",
      "wcag": [],
      "title": "The site map lists 2 pages that send visitors somewhere else",
      "url": "https://heuristics.4thcltr.com/rogers/#f17"
    },
    {
      "analysis": "rogers",
      "id": "f11",
      "company": "Rogers",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.3",
        "3.1.2"
      ],
      "title": "The French Galaxy S26 page has English headings and pale blue ones at 2.57:1",
      "url": "https://heuristics.4thcltr.com/rogers/#f11"
    },
    {
      "analysis": "td",
      "id": "f1",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-27",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-27",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "control",
      "wcag": [],
      "title": "The privacy preferences open with Performance and Targeting switched on",
      "url": "https://heuristics.4thcltr.com/td/#f1"
    },
    {
      "analysis": "td",
      "id": "f2",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-27",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-27",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "global",
      "viewport": "mobile",
      "heuristic": "mobile",
      "wcag": [],
      "title": "On a phone the privacy notice covers half the screen and the open menu",
      "url": "https://heuristics.4thcltr.com/td/#f2"
    },
    {
      "analysis": "td",
      "id": "f32",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-27",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-27",
      "checkedBy": "4th Culture",
      "level": "practice",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "control",
      "wcag": [],
      "title": "Footer links open a new tab with no icon and nothing in their names",
      "url": "https://heuristics.4thcltr.com/td/#f32"
    },
    {
      "analysis": "td",
      "id": "f16",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-27",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-27",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.1.1",
        "2.5.3"
      ],
      "title": "A 'Get started' button on the chequing page is named for a Starbucks offer",
      "url": "https://heuristics.4thcltr.com/td/#f16"
    },
    {
      "analysis": "td",
      "id": "f19",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-27",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-27",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "Closed FAQ answers on the GIC rates page still take keyboard focus",
      "url": "https://heuristics.4thcltr.com/td/#f19"
    },
    {
      "analysis": "td",
      "id": "f10",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "trust",
      "wcag": [],
      "title": "The GIC rate table lists a 20% return over 3 years beside annual rates",
      "url": "https://heuristics.4thcltr.com/td/#f10"
    },
    {
      "analysis": "td",
      "id": "f18",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-27",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-27",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "tablet",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.8"
      ],
      "title": "Footnote links '2' and '3' in the mortgage rate table are 10 px tall",
      "url": "https://heuristics.4thcltr.com/td/#f18"
    },
    {
      "analysis": "td",
      "id": "f20",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-27",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-27",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "recognition",
      "wcag": [],
      "title": "Footnote links are named by a digit and open a dialog named 'Modal content'",
      "url": "https://heuristics.4thcltr.com/td/#f20"
    },
    {
      "analysis": "td",
      "id": "f13",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-27",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-27",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "locator",
      "viewport": "desktop",
      "heuristic": "error-recovery",
      "wcag": [],
      "title": "The branch locator opens on a \"could not find\" message before any search",
      "url": "https://heuristics.4thcltr.com/td/#f13"
    },
    {
      "analysis": "td",
      "id": "f7",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-27",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-27",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "sign-in",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.4"
      ],
      "title": "The EasyWeb sign-in page turns off pinch zoom",
      "url": "https://heuristics.4thcltr.com/td/#f7"
    },
    {
      "analysis": "td",
      "id": "f26",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-27",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-27",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "sign-in",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.3"
      ],
      "title": "The Login Help links on the sign-in page measure 4.27:1",
      "url": "https://heuristics.4thcltr.com/td/#f26"
    },
    {
      "analysis": "td",
      "id": "f15",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-27",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-27",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "sign-in",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "On a phone the sign-in page's menu buttons say 'collapsed' while their menus are open",
      "url": "https://heuristics.4thcltr.com/td/#f15"
    },
    {
      "analysis": "td",
      "id": "f35",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.3.1"
      ],
      "title": "The 6 credit card filters are marked up as 6 empty lists",
      "url": "https://heuristics.4thcltr.com/td/#f35"
    },
    {
      "analysis": "td",
      "id": "f34",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "tablet",
      "heuristic": "accessibility",
      "wcag": [
        "2.4.7",
        "4.1.2"
      ],
      "title": "Each of the 5 task links on the Mortgages page takes 6 Tab stops",
      "url": "https://heuristics.4thcltr.com/td/#f34"
    },
    {
      "analysis": "td",
      "id": "f38",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "other",
      "viewport": "desktop",
      "heuristic": "recognition",
      "wcag": [],
      "title": "The mortgage calculator lists 2 different '5 year closed' rates with no label",
      "url": "https://heuristics.4thcltr.com/td/#f38"
    },
    {
      "analysis": "td",
      "id": "f36",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "search",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.3",
        "2.5.8"
      ],
      "title": "The search box on the results page shows the query at 3.9:1",
      "url": "https://heuristics.4thcltr.com/td/#f36"
    },
    {
      "analysis": "td",
      "id": "f37",
      "company": "TD",
      "sector": "banks-and-insurers",
      "status": "open",
      "foundOn": "2026-10-30",
      "verifiedOn": "2026-10-30",
      "statusOn": "2026-10-30",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "help",
      "viewport": "tablet",
      "heuristic": "help",
      "wcag": [
        "4.1.2"
      ],
      "title": "The Contact Us page shows no phone number until a topic is picked",
      "url": "https://heuristics.4thcltr.com/td/#f37"
    },
    {
      "analysis": "unitedhealthcare",
      "id": "f7",
      "company": "UnitedHealthcare",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-26",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "aesthetic",
      "wcag": [],
      "title": "Seven pages are 1446 px wide at 1440 px and move 6 px sideways",
      "url": "https://heuristics.4thcltr.com/unitedhealthcare/#f7"
    },
    {
      "analysis": "unitedhealthcare",
      "id": "f9",
      "company": "UnitedHealthcare",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-26",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "practice",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "visibility",
      "wcag": [],
      "title": "Most links tried on Shop and Medicare do not change when the pointer is on them",
      "url": "https://heuristics.4thcltr.com/unitedhealthcare/#f9"
    },
    {
      "analysis": "unitedhealthcare",
      "id": "f4",
      "company": "UnitedHealthcare",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-26",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.3"
      ],
      "title": "On Shop for a plan, 'Mental health virtual therapy' is named 'View accident insurance'",
      "url": "https://heuristics.4thcltr.com/unitedhealthcare/#f4"
    },
    {
      "analysis": "unitedhealthcare",
      "id": "f5",
      "company": "UnitedHealthcare",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-26",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.8"
      ],
      "title": "On Shop for a plan the header’s ‘Español’ link is 20 px tall, with a target within 12 px",
      "url": "https://heuristics.4thcltr.com/unitedhealthcare/#f5"
    },
    {
      "analysis": "unitedhealthcare",
      "id": "f1",
      "company": "UnitedHealthcare",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-26",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "3.3.2"
      ],
      "title": "The Medicare ZIP field has an empty label and pre-fills a value it cannot accept",
      "url": "https://heuristics.4thcltr.com/unitedhealthcare/#f1"
    },
    {
      "analysis": "unitedhealthcare",
      "id": "f2",
      "company": "UnitedHealthcare",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-26",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.4.7",
        "4.1.2"
      ],
      "title": "The Medicare page's 'How can we help you?' search has invalid ARIA and an unseen focus",
      "url": "https://heuristics.4thcltr.com/unitedhealthcare/#f2"
    },
    {
      "analysis": "unitedhealthcare",
      "id": "f3",
      "company": "UnitedHealthcare",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-26",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "mobile",
      "heuristic": "mobile",
      "wcag": [
        "4.1.2"
      ],
      "title": "On phones the Medicare call bar nests a phone link inside a button and covers the search",
      "url": "https://heuristics.4thcltr.com/unitedhealthcare/#f3"
    },
    {
      "analysis": "unitedhealthcare",
      "id": "f8",
      "company": "UnitedHealthcare",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-26",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "practice",
      "role": "sign-in",
      "viewport": "desktop",
      "heuristic": "trust",
      "wcag": [],
      "title": "The sign-in page's Broker E-Store link has a testing tool's preview token",
      "url": "https://heuristics.4thcltr.com/unitedhealthcare/#f8"
    },
    {
      "analysis": "verizon",
      "id": "f3",
      "company": "Verizon",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-26",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "home",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.4.3"
      ],
      "title": "The home page's quick links and the plans page's savings miss text contrast",
      "url": "https://heuristics.4thcltr.com/verizon/#f3"
    },
    {
      "analysis": "verizon",
      "id": "f6",
      "company": "Verizon",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-26",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "home",
      "viewport": "mobile",
      "heuristic": "accessibility",
      "wcag": [
        "2.1.1"
      ],
      "title": "On phones the home page's cash-offer carousel has no usable Previous and Next buttons",
      "url": "https://heuristics.4thcltr.com/verizon/#f6"
    },
    {
      "analysis": "verizon",
      "id": "f2",
      "company": "Verizon",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-26",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "4.1.2"
      ],
      "title": "On the plans page the 'Max 12 lines' information button has no name",
      "url": "https://heuristics.4thcltr.com/verizon/#f2"
    },
    {
      "analysis": "verizon",
      "id": "f4",
      "company": "Verizon",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-26",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.3"
      ],
      "title": "Plan cards read 'Bring your own phone' but are named 'Keep your own phone'",
      "url": "https://heuristics.4thcltr.com/verizon/#f4"
    },
    {
      "analysis": "verizon",
      "id": "f7",
      "company": "Verizon",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-26",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "locator",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.4.7"
      ],
      "title": "The store locator's 'Enter ZIP code or city, state' field shows no focus",
      "url": "https://heuristics.4thcltr.com/verizon/#f7"
    },
    {
      "analysis": "verizon",
      "id": "f8",
      "company": "Verizon",
      "sector": "telecom-and-health",
      "status": "open",
      "foundOn": "2026-10-26",
      "verifiedOn": "2026-10-26",
      "statusOn": "2026-10-26",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "returns",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "1.3.1",
        "4.1.2"
      ],
      "title": "The return policy page's tabs and breadcrumb carry invalid ARIA",
      "url": "https://heuristics.4thcltr.com/verizon/#f8"
    },
    {
      "analysis": "amazon",
      "id": "f6",
      "company": "Amazon",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "home",
      "viewport": "mobile",
      "heuristic": "mobile",
      "wcag": [
        "4.1.2"
      ],
      "title": "The phone app banner is on every page, and its close mark is 7px",
      "url": "https://heuristics.4thcltr.com/amazon/#f6"
    },
    {
      "analysis": "amazon",
      "id": "f3",
      "company": "Amazon",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "search",
      "viewport": "desktop",
      "heuristic": "trust",
      "wcag": [],
      "title": "The first row of results is all ads, labelled in 11px type",
      "url": "https://heuristics.4thcltr.com/amazon/#f3"
    },
    {
      "analysis": "amazon",
      "id": "f4",
      "company": "Amazon",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "search",
      "viewport": "desktop",
      "heuristic": "control",
      "wcag": [],
      "title": "Cards show a unit price, but sort and filters cannot use it",
      "url": "https://heuristics.4thcltr.com/amazon/#f4"
    },
    {
      "analysis": "amazon",
      "id": "f5",
      "company": "Amazon",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "search",
      "viewport": "mobile",
      "heuristic": "mobile",
      "wcag": [],
      "title": "On the phone, Sort by is the last item in an icon-only Filters sheet",
      "url": "https://heuristics.4thcltr.com/amazon/#f5"
    },
    {
      "analysis": "amazon",
      "id": "f1",
      "company": "Amazon",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [],
      "title": "The visible quantity control is a decoy; the real select is invisible and 33 px wide",
      "url": "https://heuristics.4thcltr.com/amazon/#f1"
    },
    {
      "analysis": "amazon",
      "id": "f2",
      "company": "Amazon",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "recognition",
      "wcag": [],
      "title": "Size tiles mix rolls, sheets and packs, and print the unit price at 10px",
      "url": "https://heuristics.4thcltr.com/amazon/#f2"
    },
    {
      "analysis": "amazon",
      "id": "f8",
      "company": "Amazon",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "product",
      "viewport": "mobile",
      "heuristic": "hierarchy",
      "wcag": [],
      "title": "On a phone the product page opens with an ad, and the price needs a scroll",
      "url": "https://heuristics.4thcltr.com/amazon/#f8"
    },
    {
      "analysis": "amazon",
      "id": "f7",
      "company": "Amazon",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "help",
      "viewport": "desktop",
      "heuristic": "help",
      "wcag": [],
      "title": "‘Help & Contact Us’ offers no contact route when signed out",
      "url": "https://heuristics.4thcltr.com/amazon/#f7"
    },
    {
      "analysis": "costco",
      "id": "f4",
      "company": "Costco",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-25",
      "verifiedOn": "2026-10-25",
      "statusOn": "2026-10-25",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "visibility",
      "wcag": [],
      "title": "Seen from Toronto, pages show a Seattle warehouse and ZIP 98101 the visitor never chose",
      "url": "https://heuristics.4thcltr.com/costco/#f4"
    },
    {
      "analysis": "costco",
      "id": "f6",
      "company": "Costco",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-25",
      "verifiedOn": "2026-10-25",
      "statusOn": "2026-10-25",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "global",
      "viewport": "mobile",
      "heuristic": "mobile",
      "wcag": [],
      "title": "The fixed Feedback tab covers part of Share, Find and carousel buttons",
      "url": "https://heuristics.4thcltr.com/costco/#f6"
    },
    {
      "analysis": "costco",
      "id": "f8",
      "company": "Costco",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-25",
      "verifiedOn": "2026-10-25",
      "statusOn": "2026-10-25",
      "checkedBy": "4th Culture",
      "level": "practice",
      "role": "global",
      "viewport": "desktop",
      "heuristic": "control",
      "wcag": [],
      "title": "Four main navigation links open a new tab with no warning",
      "url": "https://heuristics.4thcltr.com/costco/#f8"
    },
    {
      "analysis": "costco",
      "id": "f3",
      "company": "Costco",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-25",
      "verifiedOn": "2026-10-25",
      "statusOn": "2026-10-25",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "home",
      "viewport": "tablet",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.8"
      ],
      "title": "Product-card delivery links and footer links are under the 24 px target size",
      "url": "https://heuristics.4thcltr.com/costco/#f3"
    },
    {
      "analysis": "costco",
      "id": "f7",
      "company": "Costco",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-25",
      "verifiedOn": "2026-10-25",
      "statusOn": "2026-10-25",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "desktop",
      "heuristic": "consistency",
      "wcag": [],
      "title": "The price card stays titled ‘2-Day Delivery’ after In-Warehouse is chosen",
      "url": "https://heuristics.4thcltr.com/costco/#f7"
    },
    {
      "analysis": "costco",
      "id": "f9",
      "company": "Costco",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-25",
      "verifiedOn": "2026-10-25",
      "statusOn": "2026-10-25",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "product",
      "viewport": "mobile",
      "heuristic": "mobile",
      "wcag": [
        "1.4.10"
      ],
      "title": "At 374px the delivery-fee line makes the product page scroll sideways",
      "url": "https://heuristics.4thcltr.com/costco/#f9"
    },
    {
      "analysis": "costco",
      "id": "f5",
      "company": "Costco",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-25",
      "verifiedOn": "2026-10-25",
      "statusOn": "2026-10-25",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "locator",
      "viewport": "desktop",
      "heuristic": "error-recovery",
      "wcag": [],
      "title": "Pressing Find with an empty field reports a failed search and clears the list",
      "url": "https://heuristics.4thcltr.com/costco/#f5"
    },
    {
      "analysis": "walmart",
      "id": "f7",
      "company": "Walmart",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "home",
      "viewport": "desktop",
      "heuristic": "visibility",
      "wcag": [],
      "title": "A ‘Spanish / Español’ bubble covers part of the ‘Dog Toys’ chip",
      "url": "https://heuristics.4thcltr.com/walmart/#f7"
    },
    {
      "analysis": "walmart",
      "id": "f5",
      "company": "Walmart",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "search",
      "viewport": "mobile",
      "heuristic": "mobile",
      "wcag": [],
      "title": "Colour swatches under results are 18x20px with 4px gaps on a phone",
      "url": "https://heuristics.4thcltr.com/walmart/#f5"
    },
    {
      "analysis": "walmart",
      "id": "f1",
      "company": "Walmart",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "search",
      "viewport": "desktop",
      "heuristic": "content",
      "wcag": [],
      "title": "Unit price on Scott Shop Towels reads $2293.00/100 ct for a $22.93 box",
      "url": "https://heuristics.4thcltr.com/walmart/#f1"
    },
    {
      "analysis": "walmart",
      "id": "f2",
      "company": "Walmart",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "search",
      "viewport": "desktop",
      "heuristic": "control",
      "wcag": [],
      "title": "Sort has no unit-price option, and filter lists show no result counts",
      "url": "https://heuristics.4thcltr.com/walmart/#f2"
    },
    {
      "analysis": "walmart",
      "id": "f8",
      "company": "Walmart",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "practice",
      "role": "product",
      "viewport": "mobile",
      "heuristic": "conversion",
      "wcag": [],
      "title": "On a phone, ‘Add to cart’ is 1005px down the product page and does not stick",
      "url": "https://heuristics.4thcltr.com/walmart/#f8"
    },
    {
      "analysis": "walmart",
      "id": "f3",
      "company": "Walmart",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "navigation",
      "wcag": [],
      "title": "The ‘Household Essentials’ menu item and its page carry three different names",
      "url": "https://heuristics.4thcltr.com/walmart/#f3"
    },
    {
      "analysis": "walmart",
      "id": "f4",
      "company": "Walmart",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "medium",
      "role": "category",
      "viewport": "desktop",
      "heuristic": "accessibility",
      "wcag": [
        "2.5.8"
      ],
      "title": "Footer links are 21px tall and tightly stacked, in one ungrouped run",
      "url": "https://heuristics.4thcltr.com/walmart/#f4"
    },
    {
      "analysis": "walmart",
      "id": "f6",
      "company": "Walmart",
      "sector": "retail",
      "status": "open",
      "foundOn": "2026-10-19",
      "verifiedOn": "2026-10-19",
      "statusOn": "2026-10-19",
      "checkedBy": "4th Culture",
      "level": "low",
      "role": "help",
      "viewport": "desktop",
      "heuristic": "help",
      "wcag": [],
      "title": "Desktop help lists about 270 links in 13 cards and offers chat as the only contact",
      "url": "https://heuristics.4thcltr.com/walmart/#f6"
    }
  ]
}